Frequently asked questions

We deliver most products throughout Canada with the exception of our Firepits and wood holders. They currently only ship to Ontario.

Our firepits are made once your order is paid in full and confirmed. The timing from order to final delivery is approx. 2-4 weeks. Most deliveries are made within 3 weeks. If you have placed an order and want to know more about when it might be delivered, please contact us at hello@bigwideoutside.com.

Whenever possible - we can help you pre-order a product that might be temporarily out of stock. We do this manually through our system - so you will need to email us to request a pre order. We will then advise you when it will be back in full stock.

We are just getting started and want to focus on serving our Canadian customers as well as we can. When we nail that - we'll let you know!

Right now we make three of our own product lines - Firepits, Blankets and Charcuterie Boards. The Firepits and boards are made here in Ontario, Canada. We design our own blankets but they are manufactured in Portugal. The lights are designed and made in Germany. Our eco-friendly dish ware lines are designed in France and Japan but made in China.